Return & Refund Policy

90-Day Money Back Guarantee

We're so confident you'll love your NeckMate™ massager that we back every order with a full 90-day money-back guarantee. Shop worry-free.

What's Covered

You Can Return If:

  • Product arrives defective or damaged
  • Wrong item was delivered
  • Product is not as described
  • You simply didn't like it (within 90 days)

Not Eligible If:

  • Damage caused by misuse
  • Return requested after 90 days
  • Accessories or parts are missing

How to Return — 4 Easy Steps

1

email supportneckmate@gmail.com with your order number

2

Share photos if the product is damaged

3

We arrange a FREE reverse pickup via Shiprocket

4

Refund processed within 5-7 business days of receiving the item

Refund Methods

  • Prepaid orders: refunded to the original payment source within 5-7 business days
  • COD orders: refunded via NEFT or UPI to the bank account you provide

Exchange

We offer a free exchange for defective products. Your replacement will be dispatched within 2 business days of us receiving the returned item.

Damaged in Transit

If your product arrives damaged, report it within 48 hours along with photos, and we'll arrange an immediate replacement at no extra cost.

COD Returns

Cash on Delivery orders are fully eligible for returns, with no deductions on genuine return requests.

Need to Start a Return?

Reach out and we'll take care of you.

Email: support@neckmate.in  |  WhatsApp: +91 7065578336

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