NeckMate™ is an Indian direct-to-consumer wellness brand serving 1,200+ happy customers across India. This policy covers all personal data collected through our website, WhatsApp support, and customer service interactions.

• Contact details: name, email address, phone number, and shipping/billing address
• Payment information: processed securely via Razorpay — we never see or store your full card details
• Device & usage data: IP address, browser type, and cookies for site performance
• Order history: products purchased, order dates, and support conversations

• Processing and delivering your order
• Verifying Cash on Delivery (COD) orders via phone call
• Sending order updates via WhatsApp (+91 7065578336)
• Sending marketing emails about offers — you can opt out anytime with one click
• Providing customer support and resolving queries

We only share the minimum necessary data with trusted partners who help us serve you:

• Shiprocket — for order delivery and logistics
• Razorpay — for secure payment processing

We never sell your personal data to anyone, ever.

We use cookies to remember your cart, understand site traffic, and improve your shopping experience. You can disable cookies anytime through your browser settings, though some features of the site may not work as intended.

We use industry-standard encryption, secure servers, and restricted access controls to protect your personal information from unauthorized access, alteration, or disclosure.

You have the right to access, correct, or request deletion of your personal data at any time. Simply email us at support@neckmate.in and we'll act on your request promptly.

NeckMate™ does not knowingly target, market to, or collect information from individuals under 18 years of age.

This policy is drafted in accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act, 2023 of India.